Protecting your personal data is our top priority at Crex Casino. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.
Core Security Pillars
All your data is protected with 256-bit SSL encryption. Every data transmission is completed using bank-grade security technology.
Crex Casino never sells your personal data to third parties. Your information is not shared with advertisers or any other companies.
You have the right to view, correct, or request deletion of your data at any time. We are required to respond within 30 days.
Your data is stored on highly secure servers. We conduct regular security audits and penetration testing to identify and address any vulnerabilities.
Crex Casino's privacy policy is built in accordance with GDPR and international data protection standards. We operate with the highest level of transparency.
In the event of a data breach, we will notify affected users within 72 hours. Transparency is a core principle we stand by.
Quick Summary: Crex Casino respects your privacy. We only collect the information needed to provide our services, keep it secure, and never sell it to third parties. Read this policy to understand exactly how we handle your data.
This privacy policy is governed by Crex Casino ("we", "us", "our") crexcasino.bet Applies to the website and mobile application. This policy explains in detail what personal information we collect, how we use it, and how we keep it secure.
By using the Crex Casino platform or creating an account, you agree to this Privacy Policy. If you have any questions or disagree with any of its terms, please contact us before you start using the platform.
We wrote this policy in plain, straightforward language with our Bangladeshi users in mind. We cut through the legal complexity to tell you directly — how much your data matters to us and how seriously we take protecting it.
Crex Casino only collects information that is strictly necessary to provide our services. We do not ask for any personal data beyond what is required.
| Data Type | Example | Why It's Needed |
|---|---|---|
| Identity Information | Name, Date of Birth, NID Number | For age verification and KYC completion |
| Contact Information | Phone number, email address, postal address | For account communication and customer support |
| Financial Information | Mobile Pay/Nagad number, transaction history | To process payments and maintain AML compliance |
| Device Information | IP address, browser type, device model | For security verification and fraud prevention |
| Usage Data | Game history, login times, preferences | To improve our services and deliver a personalized experience |
Crex Casino uses your information solely for the purposes listed below — nothing more, now or in the future.
Unsubscribe from Marketing Emails: You can opt out of promotional messages at any time through your account settings or by clicking the "Unsubscribe" link in any marketing email. Please note that transactional and security-related emails cannot be turned off.
Crex Casino never sells your personal data. However, we may need to share limited information with trusted partners to operate our services effectively:
All partners are required to sign strict confidentiality agreements and are only permitted to use data for specified purposes. Crex Casino conducts regular audits of these partners.
What we don't do: We never sell your data to advertisers, share it with data brokers, or pass it to social media platforms without your consent.
Crex Casino does not retain your data longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | AML & Tax Regulations |
| KYC Documents | 5 Years | Regulatory Requirements |
| Gaming History | 3 years | Dispute Resolution |
| Support Contact | 2 Years | Quality Control |
| Cookie Data | Up to 1 year | Service Improvement |
Once the retention period expires, data is securely deleted or anonymized.
As a Crex Casino user, you have the following rights over your personal information:
You can request to see all personal data we hold about you. We'll provide a full summary within 30 days of your request.
You can request corrections to any inaccurate or incomplete information. We will update it promptly.
Under certain circumstances, you have the right to request the deletion of your data, subject to any applicable legal obligations.
You can request that your data not be used for specific purposes.
You can request a copy of your data in a structured, portable format.
You may object to your data being used for marketing purposes at any time. Once you do, we will stop immediately.
To exercise your rights: Email us at privacy@crexcasino.bet or reach out via live chat. We'll verify your request and respond within 30 days.
Crex Casino uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.
Required for login sessions, security, and core platform functionality. These cannot be disabled.
Used to understand user behavior and improve our service. You can turn this off if you prefer.
Used to show relevant ads and offers. Completely optional — turn it off at any time.
When you first visit the site, you'll have the option to set your cookie preferences via the cookie banner. You can also manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.
Crex Casino strictly prohibits access by anyone under the age of 18. We do not knowingly collect any personal data from minors.
Date of birth is verified at registration and age is confirmed through the KYC process. If we receive data belonging to a minor for any reason, it will be deleted immediately and the associated account will be closed.
For Parents: If your child has accidentally created an account on Crex Casino, please notify us immediately at privacy@crexcasino.bet. We will take prompt action.
Crex Casino uses multiple layers of security to protect your information:
Please keep in mind, though, that no method of transmission over the internet is 100% secure. While we take every measure to protect your data, you also play a role — use a strong password and never share your login credentials with anyone.
Crex Casino reserves the right to update this Privacy Policy at any time. In the event of changes:
We recommend checking this page every few months, especially if you have personal data on file with Crex Casino.
For any privacy-related questions, requests, or complaints, please contact our Data Protection team:
We aim to provide an initial response within 48 hours of receiving a complaint and a full resolution within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority.
Your data is safe — get started now
Your privacy is protected at Crex Casino. Register securely and enjoy the best online gaming experience in Bangladesh.
By registering, you agree to our Terms & Conditions and Privacy Policy. For users aged 18 and above only.