Crex Casino Terms & Conditions – Complete User Agreement

These terms and conditions form a binding agreement between Crex Casino ("we", "us", "platform") and the user ("you", "member", "player"). These terms apply to the use of the Crex Casino website, mobile application, and all related services.

Key definitions used in this document: "Platform" refers to the crexcasino.bet website and mobile app. "Account" refers to the personal gaming account of a registered member. "Balance" refers to the real money held in your account. "Bonus Balance" refers to bonus funds that can be withdrawn upon meeting specified conditions.

Crex Casino reserves the right to update its terms and conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

The following eligibility requirements must be met to open an account at Crex Casino:

• Minimum age 18 years must be
• Accurate and truthful information must be provided at the time of registration
• Only one account is allowed per person
• You must have a bank account or mobile banking account in your own name
• The platform's services must be legally accessible in your jurisdiction

It is your responsibility to ensure that all information provided at registration — including your name, address, date of birth, mobile number, and email — is accurate and up to date. Accounts registered with false information may be closed at any time and any remaining balance may be forfeited.

Crex Casino complies with international Anti-Money Laundering (AML) regulations. As such, KYC verification is mandatory for withdrawals above a certain amount or in cases of suspicious activity.

Documents Required for KYC Verification

KYC verification is typically completed within 24–48 hours. Withdrawals exceeding ৳10,000 will be on hold until verification is complete.

Depositing at Crex Casino is easy and secure. We support all popular payment methods available in Bangladesh. The following rules apply to deposits:

• Minimum Deposit Amount: ৳200
• Maximum single deposit: varies by payment method
• Deposits are usually credited to your account instantly
• No processing fees are charged on deposits
• You may only use payment methods registered in your own name
• Deposits from third parties are not accepted

If a deposit is not credited to your account, please contact us via live chat with proof of payment. Issues are typically resolved within 24 hours.

The withdrawal process at Crex Casino is transparent and reliable. However, the following conditions must be met:

• Minimum Withdrawal Amount: ৳500
• Withdrawals must be made using the same payment method used for the deposit
• Withdrawals may be restricted in certain cases while an active bonus is in place
• Standard withdrawal: processed within 24 hours
• If KYC is required: processing may take up to 48–72 hours
• Daily withdrawal limit: ৳50,000 (higher limits apply for VIP members)

Once a withdrawal request is submitted, it may not be possible to cancel it. Please ensure all details are correct before submitting. Funds sent to an incorrect account number cannot be recovered.

Crex Casino offers an attractive bonus program, but each bonus comes with specific terms that must be followed. By claiming a bonus, you agree to all conditions associated with it.

General Bonus Terms & Conditions

• Wagering Requirement: Bonus amounts generally require 15x–30x wagering before withdrawal
• Validity: Most bonuses are valid for 7–30 days
• Maximum Bet: Maximum single bet from bonus balance is ৳500
• Game Restrictions: Some bonuses apply to specific games only
• Multiple Bonuses: No more than one deposit bonus can be active at a time

Welcome Bonus Special Terms

To receive the 100% first deposit bonus, you must deposit within 7 days of registration. The welcome bonus carries a 20x wagering requirement (deposit + bonus). Multiple accounts sharing the same device, IP address, or payment method are not eligible for the welcome bonus.

All game outcomes at Crex Casino are determined by Random Number Generator (RNG) technology, certified by an independent third party. The result of every spin, hand, or bet is entirely independent and is not influenced by any previous outcome.

• If a technical error affects the outcome of a game, that round will be declared void
• If a game is interrupted due to a network disconnection, it will be restored upon reconnection
• Crex Casino reserves the right to correct any amounts incorrectly credited or debited due to a system error
• In Live Casino games, the dealer's decision is final

Any game-related disputes must be reported to support@crexcasino.bet within 48 hours. Please include all relevant details (game ID, time, and screenshots) when submitting your complaint.

The following activities are strictly prohibited to maintain the security and integrity of Crex Casino:

• Multiple Accounts: Holding more than one account under the same name
• Bonus Abuse: Attempting to exploit bonuses through systematic methods
• Account Sharing: Sharing account credentials with others
• Chargeback: Filing a chargeback after making a deposit
• Software Manipulation: Using bots, scripts, or any automated software
• Collusion: Colluding with other players to gain an unfair advantage
• Money Laundering: Using the platform for money laundering or concealing illicit funds

If any of these activities are detected, Crex Casino reserves the right to immediately suspend the account, forfeit the balance, and pursue legal action if necessary.

Crex Casino reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Serious Breach of Terms & Conditions
• Providing false information during KYC verification
• Suspicious Financial Activity
• Self-exclusion at the account holder's request
• Accounts inactive for an extended period (12+ months)

You may request to close your account at any time. Any remaining balance will be available for withdrawal before closure. A maintenance fee may apply to inactive accounts.

Crex Casino firmly believes that gaming is meant for entertainment — not addiction. The mental well-being and financial security of our players are our highest priority.

Every member can access the following features from their account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Session Limit: Limit on continuous play duration
• Loss Limit: The maximum amount you can lose within a set period
• Self-Exclusion: Lock your account for a set period (7 days to 5 years)
• Reality Check: Reminders at set intervals showing how long you have been playing

If you experience any gaming issues, our trained support team is ready to help. For more information, visit our Responsible Gaming View page.

If you have a dispute with Crex Casino, please follow the steps below:

1. Step 1: Submit a detailed complaint via live chat or at support@crexcasino.bet
2. Step Two: Our support team will respond within 48 hours and work towards a resolution
3. Step Three: If a satisfactory resolution is not reached, the matter will be escalated to senior management
4. Step Four: For final resolution, arbitration through an international gaming commission is available

The more details you include with your complaint (game ID, transaction number, time, screenshots), the faster it can be resolved. Crex Casino reserves the right to take legal action in the case of false or unfounded complaints.

Crex Casino reserves the right to modify, amend, or update these terms and conditions at any time. When changes are made:

• Notifications will be sent via email or on the platform for any significant changes
• Updated terms take effect from the date the changes are made
• Continued use of the platform after any changes will be considered acceptance of the updated terms
• If you do not agree to the updated terms, please request account closure

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. International gaming law governs all matters relating to this agreement.