Gaming is purely for entertainment — that's the core philosophy at Crex Casino. We believe every player deserves a safe and healthy gaming experience, which is why our responsible gaming tools and resources are always available to you.
Our Commitment
Responsible gaming at Crex Casino is more than a page or a list of rules — it's a philosophy at the heart of everything we do. We know that online gaming is a source of entertainment and excitement for many. But for some, it can spiral out of control.
Research shows that around 1–3% of players worldwide, including in Bangladesh, experience gaming-related problems at some point. That may sound like a small number, but the impact on families can be significant. That's why crex casino has built a comprehensive responsible gaming framework.
Our system lets you decide how much you play, how much you spend, and how long you stay online. If you feel you need a break, self-exclusion is always an option. Most importantly — asking for help isn't a weakness. It takes courage.
Our protection tools
Set your own daily, weekly, or monthly deposit cap. Reducing a limit takes effect immediately, while increasing one requires a 7-day wait — a deliberate safeguard to encourage mindful spending.
Decide in advance how long each session will last. When the time is up, the system will automatically notify you — helping you stay in control and avoid losing track of time.
Set a maximum amount you're willing to lose within a given period. Once the limit is reached, gaming stops automatically. It's the most effective way to protect yourself from financial harm.
Need a short break? Take a cooling-off period of 24 hours to 6 weeks. You won't be able to log in during this time, but your account balance will remain safe.
Choose self-exclusion for a long break or a permanent closure. Lock your account for 6 months to 5 years, or permanently. You will not receive any promotional messages during your self-exclusion period.
A pop-up will appear at set intervals (every 30 minutes to 2 hours) showing how long you've been playing and how much you've won or lost. It's a reminder to stay grounded in reality.
Step-by-step guide
Log in to your Crex Casino account and click the profile icon in the top right corner.
Go to "Account Settings" or the "Responsible Gaming" option in the menu.
Choose whichever tool suits your needs — deposit limit, session limit, loss limit, or self-exclusion.
Enter your preferred limit and duration. Please review carefully before confirming.
Clicking Save applies the change instantly. You'll receive an email confirmation.
Detailed Tool Guide
Set a maximum limit on how much you deposit daily, weekly, or monthly.
Keep track of how long you've been playing and take regular breaks.
Set a cap on the maximum amount you can lose within a given time period.
The most effective tool for taking an extended break or permanently stopping gaming.
Stay Aware
If you or someone you know is showing any of the signs below, it's time to seek help.
Using household money for gaming, borrowing to play, or dipping into your savings.
Gaming for hours on end, staying up through the night, neglecting work or studies.
Placing bigger bets to try to recover losses — known as "chasing losses".
Spending less time with family and friends, hiding your gaming activity, or being dishonest about it.
Feeling irritable, restless, or losing your temper when you can't play — these are clear signs of addiction.
Being unable to cut down or stop playing despite repeated attempts — this is the most important warning sign.
Keep in mind: If you notice any of the signs above, act immediately. Set limits in your account settings or contact our support team. Asking for help is nothing to be ashamed of.
Check for yourself
Answer the questions below and reflect on your gaming habits.
Did you spend more on gaming than your set budget last month?
Have you ever played more to chase losses after a losing session?
Is gaming affecting your relationships, work, or studies?
Do you feel irritable or restless when you're unable to play?
Facts & statistics
Millions of people around the world enjoy online gaming, and the vast majority play responsibly. But a small number are at risk — which is why having the right information matters.
At Crex Casino, every player's gaming patterns are monitored automatically. If unusual behavior is detected, our team will proactively reach out.
Target: Our goal: by 2026, 90% of active Crex Casino users will be using at least one responsible gaming tool.
FAQs
Need Help?
If you have concerns about your gaming, you don't have to face them alone. Crex Casino's support team is available 24/7.
Talk to our support team directly, any time. Average response time is under 2 minutes.
Available 24/7For detailed concerns or self-exclusion requests, send us an email. You'll receive a response within 24 hours.
support@crexcasino.betLog in and set or update any limit directly from Account Settings.
Instantly effectiveIf you need urgent help: Gaming addiction is a health issue. If you or someone you know needs help, consult a qualified mental health professional. Crex Casino's support team is ready to point you in the right direction.
Start gaming responsibly
Enjoy a safe, responsible gaming experience at Crex Casino. Register today and set your own limits.
By registering, you agree to our Terms & Conditions and Privacy Policy you agree to our terms. For players aged 18+ only.